melbet's Privacy Policy
Your personal information is of the highest importance to us. This document describes in detail how melbet collects, stores and protects data.
1. Introduction and Scope
melbet operates a safe, transparent and responsible online betting and casino service for Bangladeshi users. We believe you should have full control over your personal information. The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, how it is used, and what measures we take to protect it.
This Privacy Policy should be read together with the melbet platform's Terms and Conditions, as both documents together form the complete framework for using our services. Should any conflict arise between the two documents in a particular matter, the more specific document for that matter will take precedence.
This Policy applies only to services operated through the melbetbet.cam website and melbet's official channels. We are not responsible for the privacy practices of any third-party websites or applications.
2. What Information We Collect
melbet may collect information about you in various ways. The different types of information are described below:
2.1 Registration and Account Information
When you register with melbet, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Preferred currency and language preference
- Mobile wallet information (bKash, Nagad, Rocket or Upay — for deposits and withdrawals)
2.2 Identity Verification Documents
To ensure security and prevent fraud, we may ask you to provide documents for identity verification:
- Copy of National ID (NID) or passport
- OTP verification of mobile number
- Bank or mobile wallet transaction records if required
2.3 Automatically Collected Information
When you use our site, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Time of site access and page-view patterns
- Cookie and session data (details in Section 7)
- Referral URL (the site from which you arrived at our site)
2.4 Transaction and Gaming Activity Information
We also store information related to your account activity, including deposit and withdrawal history, betting and gaming records, bonus claim history, and account login and logout information.
3. Purpose of Data Use
melbet uses collected information only for specific, legitimate purposes. These purposes are set out in detail below:
Service Operation and Improvement
We use your information to create and manage your account, process deposits and withdrawals, manage bonuses and promotions, and provide customer support. This information is also analysed to continuously improve the quality of our services.
Security and Fraud Prevention
We monitor your activity data to prevent unauthorised access, account hijacking, money laundering and other unlawful activity. This is essential for protecting your assets and account.
Communications and Notifications
We use your contact information to send important account notifications, security alerts, and — subject to your consent — promotional offers. You may opt out of promotional communications at any time.
Responsible Gaming
As part of our Responsible Gaming programme, we may analyse your gaming activity data to identify possible signs of risk and offer support where needed. All betting and casino activity is for ages 21 and over.
4. Sharing and Disclosure of Information
melbet never sells your personal information. However, in certain circumstances we may share your information with third parties:
4.1 Service Provider Partners
We require assistance from trusted third-party partners for activities such as payment processing, technical infrastructure, data analysis, and customer support. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
4.2 Legal Obligations
We may be required to disclose information due to a court order, government directive, or legal requirement. In such cases we will provide only the minimum necessary information and, where legally permitted, will endeavour to notify you in advance.
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user data may be transferred. In such circumstances the new operating entity will be required to comply with the terms of this Privacy Policy and to notify you accordingly.
4.4 With Your Consent
Before sharing information for any purpose other than those mentioned above, we will obtain your explicit consent. You have the right to withdraw this consent at any time.
5. Data Security Measures
melbet applies multiple security measures at both the technical and administrative levels to protect your information.
- SSL Encryption: All data transfers on the site are secured with 256-bit SSL encryption, keeping information travelling between your browser and our servers safe.
- Password Hashing: Your password is never stored directly — it is hashed and stored using industry-standard encryption methods.
- Two-Factor Verification: OTP-based second-level verification is activated for suspicious logins or transactions.
- Access Control: Only designated staff members within our team may access user data, and all access is logged.
- Security Audits: System security is maintained through regular security reviews and vulnerability assessments.
- Data Segregation: Sensitive information is stored separately from other data in encrypted storage.
However, complete security on the internet cannot be guaranteed. You should also take precautions on your own side to keep your account secure — use a strong password, do not share your password with anyone, and always log in through official channels.
6. Data Retention Period
melbet retains your information for as long as your account remains active, and may also retain it for a set period after that for the following reasons:
- To meet legal or regulatory obligations (generally at least five years from the account closure date)
- To retain information necessary for resolving disputes or responding to legal claims
- To keep limited records needed to prevent fraud or misuse
Once the defined retention period ends, your information is securely deleted or altered so that it can no longer be linked to any individual.
7. Cookie Policy
The melbet website uses cookies and similar technologies. Cookies are small text files stored in your browser that record information about your visit.
7.1 Essential Cookies
These cookies are necessary for the basic functioning of the site. They are used to keep your session active, remember your login state, and keep security features enabled. Without these cookies the site will not work properly.
7.2 Analytics Cookies
These cookies collect information to help us understand how users interact with the site. This information is processed in aggregated and anonymous form and is used to improve site performance and the user experience.
7.3 Cookie Controls
Cookies can be disabled or deleted through your browser settings. Please note, however, that disabling essential cookies may cause some important features of the site to stop working correctly.
8. Your Rights and Controls
As a user of the melbet platform, you have the following rights over your personal information:
Right to Access
You may request to view what information we hold about you. We will provide this information within a reasonable time.
Right to Correction
If your information is incorrect or incomplete, you may request a correction. If the request is deemed valid, we will make the correction promptly.
Right to Deletion
In certain circumstances you may request that your data be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being used for marketing or promotional purposes, and in such cases we will respect your wishes.
To exercise these rights, contact our support team via live chat or email. Our support team is available 24 hours a day, 7 days a week in both Bangla and English. You may also visit our FAQ section for answers to common questions.
9. Minors and Age Verification
melbet strictly refrains from providing services to anyone under 21 years of age. Age is verified at registration and proof of identity may be requested if there is any doubt. If we become aware that a person under 21 has an account, we will immediately close that account and delete the information.
If a parent or legal guardian believes that a minor has registered without their knowledge, please notify our support team immediately. We will take the necessary steps promptly.
10. International Data Transfers
melbet's servers and data storage infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, it will remain protected to a standard equivalent to this Privacy Policy. We ensure that appropriate security agreements and technical safeguards are in place for international data transfers.
Our service provider partners maintain high data protection standards and are contractually bound to preserve the confidentiality of your information.
11. Changes to This Policy
melbet reserves the right to update this Privacy Policy as needed. For significant changes, we will send a notification to your registered email or mobile number. The "Last Updated" date at the top of the page always reflects the date of the current version.
Continued use of the site after any changes will be considered as your acceptance of the updated Policy. We recommend that you review this Policy regularly.
12. Contact Us
If you have any questions, requests or concerns about this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, 7 days a week in both Bangla and English.
Privacy Contact
Our commitment to protecting your information is unwavering. melbet always operates with transparency — read our About Us page to learn more about our site.